What are BT Voice Continuity services?

Voice continuity services protect your phone numbers DDI by DDI. They each deliver greater flexibility while minimising risk, and provide customer self-management and centralised control.

Receiving incoming calls from customers, partners and critical stakeholders is a key service to assure for any organisation. The phone numbers used to reach your organisation are an important corporate asset, so how do you effectively protect calls into your organisation and minimise the risk to revenue and reputation?

In recent years CIOs have learned the benefits of consolidating all ICT spend into secure centralised services, often run from formal Data Centers. This ICT rationalisation leads to the following:

• Reductions in capital costs
• Simpler and lower cost operations
• Faster service delivery
• Greater resilience and hence service uptime/availability

Due to the limitations imposed by legacy voice networks, incoming calls are forced to follow the legacy call paths defined by the Public Switched Telephone Network (PSTN). Voice continuity is delivered by any one of a suite of smartnumbers services designed to overcome these limitations and allow organisations to fully realise the benefits of ICT rationalisation.

For more information about smartnumbers Voice Continuity services, visit the BT smartnumbers website.

smartnumbers proactive recovery

The smartnumbers proactive recovery service hosts your phone numbers and puts you in control of how calls are delivered to your network. It removes any risk of disruption if a local office is unusable or if you need to move staff. Calls to these phone numbers are delivered as business as usual and the customer experience is not impacted.

For more information, read the datasheet.

smartnumbers direct connect

The smartnumbers direct connect service delivers voice from the heart of the BT network directly into the data centre and enables you to move from a fragmented communications strategy to one of centralised control. Direct connect protects phone numbers, delivers greater flexibility, and helps to consolidate services and reduce costs.

For more information, read the datasheet.

smartnumbers directed recovery

During periods where buildings or offices become inoperable or inaccessible, the smartnumbers directed recovery service is a simple divert service which ensures voice, fax or data calls can be delivered to alternative offices based on predefined plans.

For more information, read the datasheet.