The smartnumbers control service ensures that during periods where buildings or offices become inoperable or inaccessible, or when the communications link to the serving local telephony exchange is lost, incoming voice, fax, and data calls continue to be delivered to alternative phone numbers.
The service is an 'always on' service managed away from your business and the supporting local telephony network. It provides an automatic failover capability which diverts inbound calls to a secondary location whenever a network outage is detected. A set of dial plans can be selected at any time, giving organisations ultimate flexibility during a crisis.
Uniquely, the service provides a personal override capability that enables authorised staff to 'pull' calls to wherever they are at the time, overriding the active dial plan should this be necessary.
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