Retaining your telephone number
Number Portability is available when you want to keep your existing number when switching from your existing Communications Provider to Smartnumbers.
It can involve a number of different communication providers and our Customer Support Team will be able to take you through this process and manage this for you.
We are able to port all number types in the UK: Geographic Number Portability (GNP) (01,02), Non-Geographic Number Portability (NGNP) (03,08x) and Mobile (07).
Who do I contact?
If you wish to keep your numbers when joining Smartnumbers please contact our Customer Support Team by calling us on 0306 790 2000 or via email on firstname.lastname@example.org.
If you decide to switch to us, you can speak to our Sales Team on 0203 379 9000 who can help with your request.
We will require a Letter of Authorisation from you and we will send you instructions on how to return the letter to us.
We need the letter to pass to your current provider to show that we are authorised by you to make this request to take over your existing number.