When your business-as-usual (primary) location becomes inaccessible or inoperable, the smartnumbers service ensures that calls continue to be delivered to a pre-determined secondary location. After the service has failed over to your secondary location, you can switch between dial plans to divert calls to agents’ current locations.
If you use the smartnumbers directed recovery or the smartnumbers protect service, the service administrator must invoke the service.
For more information, see “How do I invoke my organisation’s disaster recovery plan?”
An Authorised Contact can invoke dial plans by accessing the Business Continuity Administration service using any phone.
You must have your Business Continuity Administration Access Number, service ID and password to invoke dial plans.
- Log in to your Business Continuity Administration services.
- Follow the menu to divert calls as needed:
- To deliver calls to the primary location, press 1
- To deliver calls to the secondary location, press 2
- To deliver calls based on a dial plan, press 3
To select a plan, press the corresponding number on the keypad from 1 to 5
For details of your Business Continuity Administration service Access Number, service ID and password, contact the Service Desk.
You can also invoke dial plans through the Smart Business Portal. For more information, refer to your smartnumbers Voice Continuity service guide: