When your business-as-usual (primary) location becomes inaccessible or inoperable, the smartnumbers service ensures that calls continue to be delivered to a pre-determined secondary location.
If you use the smartnumbers proactive recovery service, or the smartnumbers control service, this failover to the secondary location happens automatically.
If you use the smartnumbers directed recovery service or the smartnumbers protect service, the service administrator must invoke the service.
Administrators can invoke disaster recovery either through the web portal or by contacting the Network management Centre from any phone. Disaster recovery is invoked immediately.
For more information, refer to your smartnumbers directed recovery Administration Guide