What is personal override?

When your business-as-usual (primary) location becomes inaccessible or inoperable, the smartnumbers service ensures that calls continue to be delivered to a pre-determined secondary location.

If you have been assigned a personal override service, you can choose to divert the calls to an alternative number to suit your personal situation.

For example, if you cannot reach your secondary location during an emergency, you can override the active dial plan and deliver calls to a phone of your choice.         

1. Dial the Personal Business Continuity service phone number.
2. Log in using your user ID and password.
3. Follow the menu to define your alternative phone number.

You can manage multiple users with personal override services through the Smart Business Portal:

For more information, refer to the smartnumbers personal override User Guide