What phone number types can I divert calls to?

Calls to a Smartnumber can be diverted to national or international phone numbers, and mobile or landline phone numbers.

Standard Phone Formats

Destination numbers can be imported in a standard E.164 format, that is any number starting with "+". Please note that numbers starting with 0 or 00 will be converted to +44 when imported to Smartnumbers Control.

Non-UK Numbers

Non-UK numbers can be imported to Smartnumbers Control. As a security feature, calls diverted to new international numbers will be blocked by Smartnumbers by default. Please contact the Smartnumbers support team when adding any new non-UK destination numbers to ensure that calls will be diverted.

Non-Standard Number Formats

Phone numbers in a standard E.164 format can also be imported to Smartnumbers Control. For example, an extension number on your private network. To divert calls to a private network requires additional configuration by Smartnumbers and in the majority of cases this will not apply to your service. You will therefore receive a warning when importing numbers in a non-standard format.