How do I record calls?

You can record calls made to your BT smartnumber using the BT smartnumbers mobile app.

At any time during a call, tap Record on the smartnumbers mobile app Control screen. The entire call is recorded, regardless of when you tapped Record during the call.

At the end of the call, the call recording is delivered to your registered email address.

For more information, see "Where are call recordings stored and how do I access them?"

When Record Calls is enabled, the BT smartnumbers service records calls diverted to all your saved Locations, not just those diverted to your Mobile Location.

Only calls made to your BT smartnumber can be recorded using the BT smartnumbers mobile app. Calls to your personal mobile phone number are not recorded.