To edit calls plans for individual or multiple users, follows these steps:
- Log in to Smartnumbers Hub and navigate to the service you wish to edit
- Click Export > Download to download a copy of the call plan in Excel spreadsheet format.
You must have Microsoft Office Excel 2010 or later.
- Read the instructions in the spreadsheet, make the required changes and save.
- In Smartnumbers Hub click Import > Call routing table.
- Drag and drop or browse for the spreadsheet. Click Next.
- The file is validated and the result displayed.
- If no errors were found, click Import and the changes will be reflected in Smartnumbers Hub.
- If errors were found, correct them in the spreadsheet and follow steps four onwards again.