Getting started

Once you’ve downloaded Smartnumbers Mobile

When you first open Smartnumbers Mobile, you’ll be asked to sign in.

Once you’ve successfully signed in, you’ll be asked if you’d like to allow Smartnumbers Mobile to access your device address book. This allows you to see your personal phone contacts within the app.

You will also be asked if you’d like to allow Smartnumbers to send you push notifications. This allows us to notify you when new messages or voicemails have been received.

Setting your device number

When you sign in for the first time, you will be asked to enter the phone number of your device.

Enter your phone number associated with your device’s SIM card, not your Smartnumber.

Access your Contacts, Messages and Voicemail

Tap Contacts to view your Business and Phone contacts.

Business contacts shows contacts you’ve added to the app and other Smartnumbers Mobile users within your organisation.

Phone contacts are accessed from your personal contacts.

Easily switch between Business and Phone contacts.

Tap Dial to make calls out from the Smartnumbers Mobile app. 

Tap Messages to view and manage your conversations.

Tap Voicemail to view and listen to voicemails.

Answering business calls on other phones

Sometimes it is more convenient to answer your business calls on other phones. For example, if you’re working from home with poor mobile signal, you can set Smartnumbers to call your home phone number.

Open the Settings menu, then tap on Location.

Set your home, desk or temporary phone number and then tap this number. Calls will now be delivered to this location.

Enable Duet Mode to receive calls on both Mobile (your device) and an alternative location

Set your availability to Busy, Travelling or Delegate

At times, you may want to temporarily stop incoming business calls whilst you’re busy. Smartnumbers Mobile allows you to set a status to automatically reject calls, and let other Smartnumber Mobile users know that you’re unavailable.

Open the Settings menu, then tap Availability.

You can also set a delegate to divert calls to an alternative contact or phone number.

Connection problem 

If you cannot connect to the Smartnumbers Mobile application, this is usually caused by poor/no internet connection or your phone settings.

Troubleshooting Steps

• Check that your device SIM card is functional
• Ensure your device has network coverage
• Restart your device
• Sign out from the app and sign in again

If your issues are not resolved following the above steps, please speak to your Authorised Contact who can raise the issue with Smartnumbers Customer Support.