Call plans

Call plans enable you to predefine where calls will be delivered in any given scenario. You can change the active call plan at any time via the Smartnumbers Hub web portal, enabling the organisation to adapt appropriately as events develop.

For example, if staff are denied access to the premises, calls may be diverted to an announcement service while staff relocate. When staff are available a new call plan can be activated to deliver calls to their new place of work.

Call plans can also be used to mitigate the risks of communication infrastructure change projects, for example, migration to SIP. Separate call plans can be created for each phase of migration, enabling you to direct calls across to new destination numbers in stages, and easily roll back to a previous state if call failures are detected.

Call plans can be given a recognisable name and description to make it clear which plan should be activated for a given scenario.