The Authorised Contact accesses the Business Continuity Administration service from any telephone using the Access Number, service ID and password provided by the Service Desk.
The Authorised Contact will then hear the service menu which is used to control the delivery of calls.
"Welcome to the Business Continuity Administration Service"
“Your calls are currently being diverted normally”
“To deliver calls normally, press 1”
“To deliver calls to your secondary destination, press 2”
“To deliver calls based on a dial plan, press 3”
By pressing the corresponding number option on the handset, new calls will instantly begin to follow the new call divert plan. Where the dial plan option is selected, the following additional options will be heard.
"Plan 1 is the current active plan"
"To select a plan, press the corresponding number on your keypad, from 1 to 5"