The service enables customers to empower an individual (e.g. a manager or executive) to override the dial plan selection made by the Authorised Contact.
This capability enables these individuals to “pull” calls to their current location. For example, in the situation where the Disaster Recovery (DR) site cannot be reached during a disruptive event, an authorised individual can override the phone number specified in the active dial plan for a phone number of their choice.
Calls to their DDI will then be delivered to the individual wherever they are. Individuals who have been given this capability simply dial their Personal Business Continuity service phone number, authenticate themselves through a user ID and password and define their alternative phone number using the simple menu. Where the CLI can be detected the service will offer this phone number as the new phone number to deliver all calls to.