Overview
- Smartnumbers Protect reduces friction and prevents fraud in your contact centre by identifying suspicious calls and authenticating legitimate customers before you answer. This enables you to divert potentially fraudulent calls to specialist teams and create a frictionless caller experience for genuine customers.
Pre-call analysis
- Smartnumbers Protect analyses all calls into your organisation before they are answered. It uses a range of data points to identify the risk of incoming calls:
- Smartnumbers uses machine learning to analyse more than 200 features of the call signalling.
- Smartnumbers takes into account the full caller history - even if the caller is trying to hide their identity such as withholding or spoofing their phone number.
- Smartnumbers consortium provides proactive defence from known fraudsters. Customers share information about confirmed fraudsters, instantly protecting other consortium members from the same fraudster.
Post-call analysis
- Smartnumbers Protect includes post-call analysis tools to help you to identify, investigate and prevent fraud.
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