The Smart Business Portal provides administrators with a convenient and secure way to manage the services. The portal enables administrators to review and edit dial plans, and authorise other administrators to access the portal.
Dial plans are used to divert calls off-net should the need arise. Plans are created and changes managed using the Smart Business Portal. Bulk changes can be made offline using an Excel spreadsheet, and submitted to the system using the Smart Business Portal.
A typical set of plans could be:
- Should normal call delivery onto the internal voice network become compromised divert to dial plan 1, which routes all calls to an announcement service to inform callers of disruption and reassure them of resumption of service.
- After staff have moved to a DR site, divert calls to the emergency phone numbers specified in dial plan 2.
- If staff cannot reach the DR site, divert calls to mobile or home phone numbers specified in dial plan 3.