Auto-attendant enables you to connect callers to the right person as quickly as possible when you have a large volume of calls or a general office number. Calls can be directed to alternative destinations based on the option selected by the caller.
- You can submit your own welcome message recordings to be played to the caller
- The caller can use their phone’s keypad to select one of up to nine options
- Smartnumbers supports multiple layers of IVR
Please note that auto-attendant feature is not currently configurable within the Smartnumbers Hub user interface. The Smartnumbers Support Team will work with you to create the auto-attendant based on your requirements and support tickets should be raised for any subsequent changes.