Interactive Voice Response (Auto-Attendant)

Auto-attendant enables you to connect callers to the right person as quickly as possible when you have a large volume of calls or a general office number. Calls can be directed to alternative destinations based on the option selected by the caller.

• You can submit your own welcome message recordings to be played to the caller
• The caller can use their phone’s keypad to select one of up to nine options
• Smartnumbers supports multiple layers of IVR 

Please note that auto-attendant feature is not currently configurable within the Smartnumbers Hub user interface. The Smartnumbers Support Team will work with you to create the auto-attendant based on your requirements and support tickets should be raised for any subsequent changes.