Time-based routing allows you to effectively manage where calls should be delivered at different times or days, such as holidays or at night. Calls into individual DDIs can be directed to alternative destinations according to:
- Day-of-week (e.g. Monday to Friday)
- Time-of-day (e.g. Office opening hours)
- Special one-off dates (e.g. Planned maintenance windows)
- Special recurring dates (e.g. Christmas and Easter bank holidays)
There is also the option to play a recorded announcement message to the caller before terminating the call.
Please note that the time-based routing feature is not currently configurable within the Smartnumbers Hub user interface. The Smartnumbers Support Team will work with you to create the time table routing based on your requirements and support tickets should be raised for any subsequent changes.