Alias activity tab
The Alias Activity tab highlights calls that are suspected to come from known Aliases. Additionally, if opted into Smartnumbers consortium, calls will be flagged when the caller appears on another consortium member’s Denylist.
Assigned to me tab
Any calls that have been assigned to you will appear in your ‘Assigned to me’ tab. For more details, see Assigning a record.
You can search for a specific call record either using a unique call ID or by other search criteria such as the caller ID, date/time or associated labels.
By selecting a call record you can access detailed information about the call:
- Risk markers help you to identify any notable risk factors that have influenced the risk score.
- Caller info tells you the scale of the caller. Here you can also Investigate a record.
- Call info gives you detailed metadata about the call.
Adding a label to a record
You can categorise records with additional information (for example the fraud type). This can be used for discoverability, additional context or to give training data back to Smartnumbers to improve risk score accuracy.
You can either search for an existing label to add or create a new one.
Adding an Alias to a record
Aliases are known, prolific fraudsters or gangs that you have identified and wish to track. You can capture a nickname, method (MO of the fraudster) and protocol (what should be done if the alias is detected) and can follow new calls that are suspected to be made by the same individual(s).
If an Alias has previously been added to a record then they will automatically be added to other calls suspected to be the same caller.
You can manage all of the Aliases that your organisation has set up by clicking on Aliases in the left-hand navigation.
Providing an outcome to a record
Investigate a record
You can determine the behaviour and impact of a fraudster by investigating their caller profile. Here you can look through all calls that have been made by the same underlying caller ID, even if the caller has withheld their number.
In order to protect the privacy of legitimate callers and to comply with privacy regulations, you must only use this for the prevention of fraud.
Assigning a record
You can assign a record to yourself or a colleague. If a record is assigned to you, it will appear in the Assigned to me tab within Records.