Term |
Definition |
Allowlist |
Customers can automatically score internal phone numbers as low risk where that type of behaviour would appear suspicious if it were from an outside source. |
Consortium / consortium denylist |
Customers can optionally opt-in to the Smartnumbers fraud consortium where they benefit from real-time protection from fraudsters identified by other member organisations. |
Denylist |
Smartnumbers can automatically raise the risk score of calls from numbers previously identified as bad actors by adding them to the denylist. |
Feedback data |
Smartnumbers has a feedback loop for customers to provide details around specific calls that are confirmed as fraud or genuine. This data is used to train machine learning models periodically. |
Hub |
The Smartnumbers web interface |
Risk markers |
Risk markers allow customers to identify any notable risk factors influencing the risk score. |
Risk score |
Smartnumbers evaluates each call based on low level signalling information as well as using machine learning techniques to provide customers with a risk score from 0-0.9. |
UCID |
Each processed call has a unique call ID (UCID) assigned to it which customers can use to reference the call, such as when using the Call Analysis API. Each UCID is a 36 character string. |
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