Glossary

Term

Definition

Allowlist

Customers can automatically score internal phone numbers as low risk where that type of behaviour would appear suspicious if it were from an outside source.

Consortium / consortium denylist

Customers can optionally opt-in to the Smartnumbers fraud consortium where they benefit from real-time protection from fraudsters identified by other member organisations.

Denylist

Smartnumbers can automatically raise the risk score of calls from numbers previously identified as bad actors by adding them to the denylist.

Feedback data

Smartnumbers has a feedback loop for customers to provide details around specific calls that are confirmed as fraud or genuine. This data is used to train machine learning models periodically.

Hub

The Smartnumbers web interface

Risk markers 

Risk markers allow customers to identify any notable risk factors influencing the risk score.

Risk score

Smartnumbers evaluates each call based on low level signalling information as well as using machine learning techniques to provide customers with a risk score from 0-0.9.

UCID

Each processed call has a unique call ID (UCID) assigned to it which customers can use to reference the call, such as when using the Call Analysis API. Each UCID is a 36 character string.