Nuisance call protection

Smartnumbers can protect you from nuisance and spam callers that overwhelm phone lines, ensuring callers can always reach your organisation. Smartnumbers allows you to instantly redirect or block bad actors, even if they have withheld their number.

There are two ways to add new numbers to the list of nuisance callers:

• If you know their number, you can add them manually in the Nuisance callers area of the Hub
• Using the Call log, find the call that you identified as a nuisance and add the caller to the list of nuisance callers, even if their number is withheld

You can add notes for yourself that help you identify the caller as well as provide the reason for recognising the caller as a nuisance caller. The list of nuisance callers can then be managed in the Nuisance callers area of the Hub.

Depending on the setup of your call flows, the nuisance callers can then be redirected to a team dedicated to dealing with them or, for example, their call can be dropped altogether.

Please note that configuring exactly where the nuisance call protection feature takes nuisance callers is not currently configurable within the Smartnumbers Hub user interface. The Smartnumbers Support Team will work with you to add this service to your call flow based on your requirements, and support tickets should be raised for any subsequent changes.