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  1. What service would you like help with today?
  2. BT Voice Continuity Services
  3. FAQ's

FAQ's

Frequently asked questions for BT Voice Continuity services

  • smartnumbers Address Book overview
  • Smart Business Portal overview
  • smartnumbers Web Services overview
  • How do I add or edit dial plans using the Smart Business Portal?
  • What are BT Voice Continuity services?
  • Can I test the service?
  • What types of events does my service protect my organisation against?
  • What phone number types can I divert calls to?
  • What is my ELSA plan reference?
  • How do I divert my calls to a desk or mobile if my organisation uses the smartnumbers proactive recovery or the smartnumbers directed recovery service?
  • How do I invoke my organisation's disaster recovery plan?
  • How do I change the active dial plan using a telephone?
  • How long does it take to invoke disaster recovery?
  • Under what conditions is the auto failover to the secondary invoked, and what is the secondary on the dial plan?
  • What is personal override?
  • How long can I keep dial plans active after I have invoked smartnumbers proactive service recovery?

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