FAQ's
Frequently asked questions for BT Voice Continuity services
- smartnumbers Address Book overview
- Smart Business Portal overview
- smartnumbers Web Services overview
- How do I add or edit dial plans using the Smart Business Portal?
- What are BT Voice Continuity services?
- Can I test the service?
- What types of events does my service protect my organisation against?
- What phone number types can I divert calls to?
- What is my ELSA plan reference?
- How do I divert my calls to a desk or mobile if my organisation uses the smartnumbers proactive recovery or the smartnumbers directed recovery service?
- How do I invoke my organisation's disaster recovery plan?
- How do I change the active dial plan using a telephone?
- How long does it take to invoke disaster recovery?
- Under what conditions is the auto failover to the secondary invoked, and what is the secondary on the dial plan?
- What is personal override?
- How long can I keep dial plans active after I have invoked smartnumbers proactive service recovery?